Wallpaper Delivery Online | National Wallpaper Delivery Service
Naturae are proud to say that 90% of our deliveries arrive ahead of schedule! Naturae delivers nationally & we’re committed to speedy delivery.
Wallpaper Delivery Frequently Asked Questions
Wallpaper Delivery costs & timeframes
Naturae delivers nationally using specialised delivery partners. We offer free shipping all throughout Australia.
Please note: Your order will be dispatched from our warehouse 1 - 3 business days after we receive payment. Please allow for longer timeframes during high-volume sale or order periods.
- NSW - 7-14 working days
- QLD - 7-14 working days
- VIC - 7-14 working days
- ACT - 7-14 working days
- NT - 7-14 working days
- TAS - 7-14 working days
- SA - 7-14 working days
I ordered 10 days ago when will I get my order?
If it has been 10 business days since you ordered and you haven’t received any email updates, please contact our customer service team quoting your order number via:
- live chat
- E: info@naturae.com.au
- P: 0452 632 733
Our customer service team are available to help 9am-5pm AEST Monday - Friday, excluding public holidays.
My order has shipped, but when I track it I cannot see any updates.
As we work with a range of providers across Australia to get your tiles to you, delivery updates will differ between providers - this means that some of our providers will be able to provide tracking links, while others will not. Please refer to your shipping confirmation email for more information on what you can expect. If you need any more information, please contact our customer service team quoting your order number via:
- live chat
- E: info@naturae.com.au
- P: 0452 632 733
Our customer service team are available to help 9am-5pm AEST Monday - Friday, excluding public holidays.
How will I know when to expect my order?
You will be notified via email once your delivery has been shipped from our warehouse. As we work with a range of providers across Australia to get your order to you, the delivery experience will differ between providers. This means that some of our providers are able to provide tracking links and a courtesy phone call prior to delivery.
Please refer to your shipping confirmation email for more information.
Do you offer express shipping for wallpaper?
Rest assured, we’re committed to both safe and speedy delivery, and we’re proud to say that 90% of our deliveries arrive ahead of schedule. While we can’t guarantee specific delivery dates, we’re committed to getting your order to you as soon as we can.
In some cases we will be able to offer express shipping. Please contact our customer service team quoting your order number via:
- live chat
- E: info@naturae.com.au
- P: 0452 632 733
Our customer service team are available to help 9am-5pm AEST Monday - Friday, excluding public holidays.
What should I do once my order has arrived?
Whether your project starts in a few weeks or a few months, we strongly encourage you to check your order within two (2) business days of receiving them. This is to ensure you have received the correct items and that they haven't arrived damaged or faulty, and to submit a claim if required.
Read on for a quick guide on how to check your order:
Step 1: Inspect your boxes
Your rolls will arrive securely packed in white boxes with brown security tape intact. If this is not the case, please take a photo and contact us immediately.
Step 2: Inspect your order
Verify the finish, colour, size and pattern match your order
Count the quantity matches your order
Check all rolls are labelled with the same shade and colour
Inspect for any defects or damage
In the unlikely event your order arrives damaged, faulty or incorrect, we will gladly EXCHANGE or REPLACE them. Refer to the returns, exchanges and breakages section for more information on the process or to submit a claim, please contact our customer service team quoting your order number via:
- live chat
- E: info@naturae.com.au
- P: 0452 632 733
Our customer service team are available to help 9am-5pm AEST Monday - Friday, excluding public holidays.
Can I get a delivery to a PO Box address?
Due to logistical, weight, size and fragility reasons, we are unable to deliver orders to PO Box addresses. Please be aware that this is not something our team are able to cross check before shipment so please ensure you have entered a valid address.